BeAnywhere provides reliable remote support
Nowadays one of (if not) the perfect way to assist a person with their computer’s problems is using remote support solutions.
This solution gives the possibility to fix problems remotely, so the technician doesn’t have to be physically present at all, but he can take the control of the PC from the person who asked for help. Both technician and the end-user can request control of each other's computer and manage the remote workstation as if they were sitting in front of remote client.
The tool also offers live chat during the remote session, file transfer, reports and surveys and a reboot and reconnects functionality.
BeAnywhere provides a diversity of functionalities that make your life as a remote support technician much easier, for instance, desktop sharing, chat, VoIP, unattended support, remove virus, and much more. Through BeAnywhere is possible to setup unattended support with your clients (they need give authorization, for sure), so that you can control client’s machines out of hours or when they are away from the office.
This solution gives the possibility to fix problems remotely, so the technician doesn’t have to be physically present at all, but he can take the control of the PC from the person who asked for help. Both technician and the end-user can request control of each other's computer and manage the remote workstation as if they were sitting in front of remote client.
The tool also offers live chat during the remote session, file transfer, reports and surveys and a reboot and reconnects functionality.
BeAnywhere provides a diversity of functionalities that make your life as a remote support technician much easier, for instance, desktop sharing, chat, VoIP, unattended support, remove virus, and much more. Through BeAnywhere is possible to setup unattended support with your clients (they need give authorization, for sure), so that you can control client’s machines out of hours or when they are away from the office.